Keyboard shortcuts

Most of Intelligence works with a mouse. A few keys still save real time, especially if you spend the day on one screen. This page collects every shortcut the product answers to, including the ones with no button to remind you they exist. Anyone can use them, whatever their role.

None of them can be changed. There is no shortcut editor, and the product never remaps a key your browser already uses.

Anywhere in the product

The backslash works from any page, and the pin icon’s tooltip reminds you of it. It stays out of the way while you are typing in a field, and it ignores you if you are holding Ctrl, Cmd or Alt, so it never fights a browser shortcut.

Sending a message

Every chat box in the product agrees on one thing, which is a relief when you move between them.

Enter sends. Shift + Enter starts a new line inside the message.

That holds in Ask Intelligence, in the Playground, in the instruction box under a saved piece in the copy studios, and in the menu that appears when you select text in an article or a plan and ask for a rewrite. Your customers get the same behavior on the public page of a service desk, which is worth knowing when you test one.

One thing to keep in mind: Enter in Ask Intelligence or the Playground starts a paid run, the same as clicking the send button. The cost appears on the answer when it comes back, as it always does. See credits and costs and what costs credits.

Two extras go with it:

• In Ask Intelligence, typing @ opens a list of things to point at. Move through it with ArrowUp and ArrowDown, pick one with Enter or Tab, and close it with Escape.
• In the Playground, Escape closes the model picker.

Running a form without reaching for the mouse

Ctrl + Enter submits from anywhere in the form. On a Mac it is Cmd + Enter, and that substitution holds for every combination on this page. Two places use it:

It works in the copy wizard of the copy studios, from any step, so you can fill a long brief and fire it without scrolling back to the button. It also works in the activity and note boxes on a deal in the CRM, where you are usually typing three lines and moving on.

The rest of the shortcuts belong to one screen each.

The Assets Library

The slash works from anywhere on the library page as long as you are not already in a field. The search box itself carries the reminder, as a small / mark and the tooltip “Press / to search”.

The feed reader

Open an article in the feed reader and four keys take over. The buttons in the reader’s header name them, so there is nothing to memorize. Feeds is a module of its own, open to every account, so these four keys work whatever your organization switched on.

They work only while the reader is open. Start typing somewhere and they step aside.

Small fields and lists

A few controls answer the keyboard in ways you would not guess:

• Tag boxes, in the library, on agents and on keyword clusters: Enter or a comma adds the tag you typed, and Backspace in an empty box removes the last one.
• A task title on the board: click it to edit in place, then Enter commits and Escape cancels. See the board.
• The security tabs in Settings: ArrowLeft and ArrowRight move between them. See sign-in and security.

What the product does not have

No command palette, and no global search box. Ctrl + K and Cmd + K do nothing here. To find a page, use the left menu, which you can arrange in your own order. To find a file, use the Assets Library and its slash shortcut. Each module has its own search box at the top of its list.

Note: Every shortcut on this page stands down while you are typing in a text field, a text area or a select. Nothing you type gets eaten by a shortcut.

Two last things. The keys are the same whatever interface language you use, because they are keys and not words. And everything on this page is a shortcut, not the only way in: each one has a button or a menu item behind it, so nothing here is required to do the work.

If a shortcut you would use is missing, ask for it through the contact form.