intelligencesupport

All articles

118 articles, in reading order. Last checked against the product on September 20, 2026.

Product concepts

Organizations, brands, modules, roles, credits and models: the ideas every other article builds on.

  • What is IntelligenceIntelligence by BearingBridge in one page: the eight capabilities, the shared tools, billing and admin, and how the pieces of the app connect.
  • OrganizationsWhat an organization owns in Intelligence, how personal organizations work, how people join, and which settings your admins or BearingBridge control.
  • BrandsWhat a brand holds in Intelligence, how the brand picker and the No brand workspace work, and which people and roles can see each brand.
  • Capabilities and modulesHow capabilities and modules work in Intelligence: the eight families, the organization, brand and user switches, and what happens when one is off.
  • Roles and rightsThe five built-in roles in Intelligence, authority levels, custom roles, the view, create, update and delete grid, and rights set for one person.
  • Credits and costsHow prepaid credits pay for AI in Intelligence: your own and shared balances, daily allowances, storage, X posts, and what stops at zero.
  • AI modelsHow Intelligence offers a list of AI models per feature: admin defaults, the model picker, image and video engines, web search, and what runs cost.
  • Agents, skills, and formatsWhat agents, skills, and formats are in Intelligence, how they relate to Ask Intelligence and the Playground, and which one to use for each job.
  • Data access and privacyWho sees what in Intelligence: brand access, organization data, private No brand work, what Ask Intelligence reads, what admins see, and sign-ins.
  • GlossaryAn A-to-Z glossary of Intelligence terms, from agents, brands, and credits to SERP, skills, and watchers, each with a short definition and a link.

Getting started

Create your account, sign in, find your way around and take your first steps.

  • Create an accountSign up with a mailed code or accept an invitation: personal and team accounts, invitation rules, the welcome page and what you have on day one.
  • Sign in and securityHow to sign in, enter the emailed 6-digit code, trust a browser for 30 days, reset a forgotten password and turn two-step sign-in on or off.
  • Finding your wayA tour of the left menu, brand picker, home page, header buttons, Activity panel, credit balance and the signals buttons give while they work.
  • First steps for adminsA ten-step setup checklist for new admins: organization, capabilities, brands, invitations, roles, shared credits, AI models, connections and sign-in.
  • First steps for membersEight first steps for new members: your name, time zone, brand, credits, personal connections, first dashboard, first Ask question and your tasks.

Business Intelligence

Your dashboards, and the Feeds reader every account has, the first screens you see after signing in.

  • Business Intelligence overviewHow the Business Intelligence menu works: the dashboards in it, which ones you see, why the first one is your home page, and how to reorder them.
  • FeedsFeeds is its own module, open to every account. Follow RSS and Atom feeds or pages with no feed, read full articles, and turn them into content.
  • DashboardsWhat every tile and chart on the Visibility, Watchers, Content, Commercial and Delivery dashboards counts, where it comes from and who sees it.
  • Build your own dashboardDescribe the dashboard you want in plain words: what it reads, how it is kept in your menu, how it refreshes, how to update it, and what each build costs.

Brand Content

Brand foundations, texts, articles, images and videos written and made in your brand voice.

  • Brand Content overviewWhat Brand Content covers: text studios, articles, images, video and tools. Who can use it, what it costs, and where the work is kept.
  • Brand foundation and guidelinesWrite a brand's foundation copy and its guidelines: voice, tone by context, vocabulary, palette, logo and typography, drafted with AI from a site or PDF.
  • Copy studiosWrite brand copy in five studios: Brand foundation, Editorial, Commercial, Creative and Corporate & PR. Briefs, plans, versions, rewrites, exports.
  • Article workspaceTurn a brief or keyword cluster into outlines, then articles. Validate outlines, check versions against brand guidelines, export PDFs, track publication.
  • Landing page briefsCreate a landing page brief for one keyword from live Google results: title tags, meta description, outline, keywords, internal links and competitive gaps.
  • Content planPlan a brand's articles from a brief or keyword cluster: the outline queue, market evidence, statuses from draft to published, and costs.
  • Image generationRender, edit and upscale brand images with ChatGPT Image, Nano Banana, FLUX, Seedream and more. See every option and its price before you run.
  • Video generationRender short brand clips with Veo, Kling, Seedance, Wan and more: durations, frame sizes, start frames, references and per-second prices.
  • ToolsStrip camera, GPS and AI-generation data from a picture in your browser, or fetch a public YouTube video as a file. Who can use each tool.

Social

Plan, write, validate and publish posts on LinkedIn, Instagram, Facebook, TikTok and X.

  • Social overviewHow Social works in Intelligence: a studio per network, one shared calendar, brands, personal accounts, who can do what, and which steps cost credits.
  • Social calendarUse the monthly and weekly social calendar to plan posts, read what is booked, live or refused, move scheduled sends and lay several brands on one view.
  • Writing postsHow the post studio works on every network: brief and material, AI drafts, autosave, versions, rewrites, pictures and video, voice checks and costs.
  • LinkedInWrite LinkedIn posts inside LinkedIn's limits, publish them from the app or in LinkedIn's composer, and see why an ampersand is written out as a word.
  • InstagramMake Instagram posts visual first: render or upload a picture, carousel or reel, write the caption with AI, then publish, within Instagram's real limits.
  • FacebookWrite, schedule and publish Facebook page posts from Intelligence: text, pictures or video, page limits, first comments and posting by hand.
  • TikTok (Beta)Make TikTok video posts in Intelligence: start from the clip, brief a full script, set the creator's privacy options and publish on schedule.
  • XWrite X posts and threads in Intelligence, stay inside X's limits, see what a send costs, and update or delete a post after it goes out.
  • Publishing postsPublish social posts automatically or by hand, schedule them, follow the queue, and fix failed posts and expired accounts in Intelligence.
  • Social reportingWhat the Social reporting page counts for a brand: posts published, planned ahead and in the pipeline, the publishing queue, and each network.

Sales

The CRM pipeline, clients, contacts and suppliers, and Revenue Follow Up.

  • Sales overviewHow Sales works in Intelligence: pipeline, clients, contacts, suppliers and Revenue Follow Up, who can see each part, and who can delete.
  • Pipeline and dealsUse the pipeline board: create deals, move them through stages, read the pipeline numbers, log activity, attach suppliers and upload proposals.
  • ClientsAdd and manage the companies you sell to: the Clients list, each client's details, deals and contacts, and who can delete a client.
  • ContactsFind, add and edit the people at your clients and suppliers: the Contacts list, where contacts are edited, and who can delete them.
  • SuppliersAdd the companies you buy from, list their services, attach them to deals, store a credentials PDF, and see who can delete a supplier.
  • Revenue Follow UpTrack billing, costs, payroll, profit and cash month by month in Revenue Follow Up: revenue lines, overheads, payables, team and cash anchor.
  • CRM settingsAdmins set the Sales reference currency, a second display currency, the stale-deal limit, stage weights and the CRM dropdown lists.

Search

Where your brand shows up on Google and in AI assistants, and who ranks instead of you.

  • Search overviewHow the Search capability works: SEO and GEO pages, the brand settings it needs, markets and languages, who can run what, and what refreshes cost.
  • KeywordsBuild a brand's keyword list, start it with AI, file keywords in clusters, filter by market and language, and refresh Google ranks on demand.
  • CompetitorsRead who holds Google's top 10 for each keyword group, follow rank changes, pin competitors and turn a report into a conquest strategy.
  • Keyword GapFind the keywords up to five competitors rank for on Google while your brand doesn't, with volume, difficulty and CPC, and track the best ones.
  • Articles from search dataHow keyword clusters from Search feed the Articles workspace: live Google results, volumes, ranks and reports as evidence, plus coverage counts.
  • AI Search (GEO)Check whether ChatGPT, Gemini, Claude, Perplexity and Google's AI Overview mention your brand, which sources they cite, and who they name instead.

Project Management

The shared board, projects, your own tasks and reminders.

  • The project boardAdd, move, assign and finish tasks on the Project Management board, see who can view each task, switch to Gantt and export finished work.
  • ProjectsAdmins create projects, staff their teams and list the people and material each one needs. Team members see the project, its tasks and its planned cost.
  • My tasksMy tasks shows every task assigned to you across all your projects, with a Today card for what's in progress or due now.
  • Reminders and recurring tasksWhen the app emails an assignee, how daily task reminders run and stop, and how a recurring task comes back after you finish it.

Ads

Google Ads and LinkedIn Ads: keywords, campaigns and performance.

  • Ads overviewHow the Ads area works in Intelligence: Google Ads keywords, campaigns and reporting, the LinkedIn Ad Library, brands, account links and roles.
  • Google Ads keywordsLet AI pick the Google Ads keywords with buying intent from your tracked list, read volumes and reasons, then tick the winners into an ad group.
  • Google Ads campaignsBuild Google Ads campaigns in Intelligence: ad groups, keywords, negatives, AI-written ads, markets and hours, then launch, push, pull and pause them.
  • Ads performance reportFollow a brand's live Google Ads campaigns: sync the account, read 30 days of results by day and keyword, pause, enable, change budgets, assign campaigns.
  • Landing pages for adsWhere landing page briefs went, how to draft one from an ad group's keyword, and how to point your Google Ads at the published page.
  • LinkedIn AdsSearch LinkedIn's public Ad Library from Intelligence by keyword, advertiser, country and dates, after a one-time admin connection. No credits used.

Service Desk

AI answer desks trained on your knowledge base, on a public page or inside your website.

  • Service Desk overviewHow the Service Desk works: AI service desks for each brand that answer customers from your documents, on a public page or on your website.
  • Create and set up a deskOpen a service desk, set its public URL, welcome message, contact options, model and daily budget, test it, then switch it live, move it or delete it.
  • Build the knowledge baseFeed a service desk with PDFs, pasted text, web pages, a whole website or a linked Assets Library folder, and see what indexing costs.
  • Answer from your whole websiteLink a whole website to a service desk: its sitemap is read first, you pick the sections the assistant may read, and the pages refresh nightly.
  • Public page and website embedShare a desk's public page, or add it to your website as a chat bubble, a window in a page or a link. Design the bubble and know the visitor limits.
  • Conversations and costsRead what customers asked a desk, follow up with those waiting, and see what desks cost: organization credits, the daily budget, the low-credit email.

Ask Intelligence

Ask questions about your own data in plain language, with the sources shown.

  • Ask IntelligenceAsk Intelligence answers plain-language questions from the data you can see in the app, and shows what it read and what each answer cost.
  • ConversationsReopen, search, rename and delete your Ask Intelligence conversations. Each is saved with its brands, data choice, web search and costs.
  • Data, brands and web searchChoose what an Ask Intelligence conversation reads: Data included, none, one or several brands, the Web search switch and the skills you apply.
  • What Ask can readEvery data area Ask Intelligence reads, the right each one needs, the connected systems it can reach, and what it no longer reads.

AI Agents

Agents that watch, analyze and report on a schedule, and the custom agents you build.

  • AI agentsHow AI agents watch your data on a schedule, where standard and custom agents are set up, how they read brands, and what their runs cost.
  • Agent catalogEvery standard AI agent in Intelligence, what each one reads and how often it runs, how to add one, and the tailor-made agents built on request.
  • Organization and personal agentsSet up shared and personal AI agents: switch them on, edit instructions, pick a model, schedule runs, cap budgets, and test on real brand data.
  • Custom agentsBuild your own AI agent: pick the app data, library documents and connected systems it reads, write its instructions, then test and budget it.
  • Runs and schedulesRead the history of scheduled agent runs, what each produced and cost, how schedules and run emails work, and why a run can fail.

Skills and formats

Reusable instructions that shape every text the product writes for you.

  • SkillsSkills are reusable instructions the AI follows. Learn the organization and personal levels, where skills apply, the picker and the standard skills.
  • Skill catalogThe skill catalog lists the standard skills: social network formats and search methods. Add one to your skills or copy an organization skill.
  • Organization and personal skillsWrite, edit, switch off and delete personal skills, and, as an admin, the skills shared across your organization and each member's own.
  • Content formatsRead and change the skill behind each Brand Content > Text format: edit or switch formats off for the organization, or write your own version.

Playground

Talk to any offered AI model directly, with your files and your skills.

  • Model PlaygroundChat privately with the AI models your organization offers, attach files, compare up to three models, search the web and see what every answer costs.

Assets Library

Every file you upload and everything the product makes for you, in folders.

  • Assets Library overviewThe Assets Library keeps every upload and every text, image and video made in Intelligence. Who sees what, uploads, downloads, deletes and context folders.
  • Folders, tags and searchOrganize the Assets Library with folders and tags, then find any asset with search, type, date, tag, brand and person filters, sorting and two views.
  • Storage costsHow file storage is billed in Intelligence: a daily rent on stored files and a transfer charge on downloads, paid from credits, and how to lower it.

Validation

Send a text, image, video or post to a colleague for approval before it goes out.

  • ValidationSend a text, image, video, social post or file to a colleague for approval in Intelligence, with versions, comments, email alerts and a task on the board.

Your account

Your profile, password, date and time, language, theme, emails and personal connections.

  • Profile and passwordChange your name, profile picture, login email and password in Intelligence, manage trusted browsers and pick the page you see first when you sign in.
  • Date, time, language and themeSet your time zone, date and time formats, interface language and light or dark theme in Intelligence, and see how every date and email follows them.
  • Emails and notificationsEvery email Intelligence sends you, from sign-in codes and tasks to validation, agent runs, credits and the weekly digest, and which you can turn off.
  • My ConnectionsConnect your own Gmail, Google Sheets, LinkedIn, Instagram, Facebook page, TikTok and X, keep them private and reconnect them before they expire.
  • Activity panelThe Activity button in the Intelligence header tracks your running generations and data jobs, alerts you when they end and opens their results.

Billing and payment

Prepaid credits, payment methods, automatic top-up, invoices and the usage log.

  • Billing overviewHow prepaid credits work in Intelligence: your own and shared credits, daily allowances, the Billing menu, who can buy, and currencies.
  • Buy creditsBuy prepaid credits from $10 to $1,000 by card, Alipay or WeChat Pay, add a promotional code, and read the result on the Payment page.
  • Automatic top-upSave a card and let Intelligence buy credits when your balance falls under a threshold, with a daily limit, a five-minute gap and a pause on failure.
  • Invoices and credit historyDownload the Stripe invoice for each purchase or top-up, follow every credit movement, and understand adjustments made by the BearingBridge team.
  • Usage logSee every paid action for this month or last: what ran, the model, the brand and the price. Members see their own; admins see their organization.
  • What costs creditsThe full list of paid actions in Intelligence: AI text, images, video, search data, storage and posts on X, what stays free, and where prices show.
  • What runs by itselfScheduled agents, scheduled posts, a public service desk, daily storage rent and automatic top-up: what spends your credits when nobody is signed in.

Administration

For admins: the organization, users and rights, brands, capabilities, credits, connections and models.

  • Organization settingsSee what your organization owns and its modules, choose the interface languages your team can use, and require an emailed sign-in code.
  • Users and invitationsAdd people or invite them by email, set their role, brands, connections and daily allowance, and deactivate a login without deleting anyone.
  • Roles and rightsRead the built-in roles, grade custom roles feature by feature and give one person rights of their own without changing their role.
  • Manage brandsCreate, edit and delete brands: website, logo, color, markets, languages, capabilities, links, audience and the team who works on each.
  • CapabilitiesSee which capabilities your organization owns, switch each one on or off per brand, and set what one person works on from their own page.
  • Shared creditsSee your organization's shared credits, set each member's daily allowance, and learn how the monthly cap and low-credit emails work.
  • ConnectionsConnect Zoho, Google Sheets, MCP servers, and REST APIs so Ask Intelligence and agents read live data, and choose who reads each connection.
  • AI modelsSet the default AI model for each module and page, choose which models people can pick, and control Ask web search and the Playground.
  • ProjectsCreate projects, pick their team, tag brands, plan people and material costs, and delete projects without losing their tasks.

Partner program

For commercial partners: leads, invitations and commissions.

  • Partner program overviewWhat a commercial partner is in Intelligence by BearingBridge, what the Partner menu holds, and how a lead turns into a commission.
  • LeadsRegister a lead as a BearingBridge partner: the form fields, what happens when you save, the pipeline stages, and when a lead starts earning.
  • InvitationsEmail prospects in your own words from the Partner menu. When they open an account through your invitation, they become your lead automatically.
  • CommissionsHow partner commissions are calculated in Intelligence by BearingBridge: what counts as paid, how your rate is frozen, and how to read the statement.

Help and troubleshooting

Answers to common questions, fixes for common problems and how to reach us.

  • FAQAnswers to common questions about Intelligence by BearingBridge: accounts, brands, credits and billing, AI models, data and privacy, and modules.
  • TroubleshootingFixes for common Intelligence problems: sign-in codes, missing modules, out of credits, AI errors, uploads, failed social posts, dates, and language.
  • What's newFollow changes to Intelligence by BearingBridge: the What's new page, the Monday digest email and how to stop it, and the public changelog.
  • Report a bugReport a bug in Intelligence by BearingBridge: where to find the form, what each field means, what gets sent, and how to write a report that gets fixed.
  • Contact supportHow to reach the BearingBridge team from Intelligence: the Contact us form, the reasons to pick, and which questions your administrator can answer.
  • Terms and privacy in plain wordsWhat the Terms of Service and the Privacy Policy of Intelligence mean for you: prepaid credits, no refunds, who owns results, how data is kept.
  • Exports and downloadsEvery way to get work out of Intelligence: PDFs, Word, Markdown, CSV, pictures, video, invoices, what it costs and what the product cannot export.
  • Keyboard shortcutsEvery keyboard shortcut in Intelligence: the backslash menu toggle, Escape, slash in the Assets Library, the feed reader keys, Enter to send and more.