Help and troubleshooting
Answers to common questions, fixes for common problems and how to reach us.
- FAQQuick answers about Intelligence by BearingBridge: creating an account, signing in, brands, credits and billing, AI models, data and privacy, and working with the modules.For everyone
- TroubleshootingSomething not working in Intelligence? Find the message you see, then follow the fix, from sign-in codes and missing modules to credits and failed posts.For everyone
- What's newFollow product changes on the What's new page, in the Monday digest email, or on the public changelog, and see how to stop the email.For everyone
- Report a bugFound something broken in Intelligence? The Report a bug page asks where it happened and how serious it is, then the team answers by email.For everyone
- Contact supportReach the BearingBridge team from the Contact us page. Pick a reason, write your message, and the answer comes by email to your sign-in address.For everyone
- Terms and privacy in plain wordsRead what you agreed to: prepaid credits never refunded, who owns the results, what you may not do, and how long your data is kept.For everyone
- Exports and downloadsEvery export in Intelligence in one place: PDFs, Word, Markdown, CSV, pictures, video and invoices, what each one costs, and what you cannot take out.For everyone
- Keyboard shortcutsEvery keyboard shortcut in Intelligence, from the backslash that folds the menu to the feed reader keys, plus what the product has no shortcut for.For everyone