Service Desk

AI answer desks trained on your knowledge base, on a public page or inside your website.

1. Service Desk overviewService desks answer your customers from your documents. Learn how desks work per brand, where to manage them, who can edit, and what visitors see.For editors, brand managers and admins
2. Create and set up a deskOpen a service desk for a brand, fill in every setting, test answers in the phone preview, switch it live, move it or delete it.For editors, brand managers and admins
3. Build the knowledge baseAdd PDFs, text, web pages, a whole website or a library folder to a desk's knowledge base, keep them synced, and fix any indexing errors.For editors, brand managers and admins
4. Answer from your whole websiteLink a whole website to a service desk. Its sitemap is read first, you choose the sections the assistant may read, and pages refresh nightly.For editors, brand managers and admins
5. Public page and website embedEvery live desk has a public page. Put it on your website as a chat bubble, a window or a link, and design the bubble.For editors, admins and web developers
6. Conversations and costsRead a desk's log, follow up with waiting customers, and see who pays for answers, how daily budgets work and when $5 triggers an alert.For editors, brand managers and admins